Items may be returned within 30 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original packaging with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing), and custom pieces are not returnable or exchangeable. Refunds will be given in the form of store credit, exchange, or refund.
Online Returns: Please email us within 30 days of receiving your item at [email protected]martinbinder.com to request an RA (Return Authorization) number. Once approved, we will respond with an RA number, and shipping instructions. We will email you a fully insured, FREE shipping label within one business day of your approved return request for minimum purchases over $99. For purchases under $99 a flat fee of $10 will be deducted from your refund. Please allow up to 14 business days for your refund to be processed.
Online Exchanges: Please return your original order by following the steps noted in the online returns section above. Please allow up to 14 business days for your refund to be processed.
Please Note: Items must be in their original purchase condition, including all product documentation, and shipped back to us with an RA on the outside of the package in order to be eligible for return. Martin Binder Jeweler is not responsible for lost or damaged returned shipments, or returned shipments sent without an RA. An RA number is required for all returns. For security purposes, no items are accepted without an RA number. Returns with missing paperwork or product will not be processed. If your purchase included a diamond certificate and it is not included in your return, you will be charged a $250 replacement fee.
Once we receive your return
Once we receive your approved return, you will receive a confirmation email informing you of your return status. Once received by us, your return will move to our Quality Assurance department for inspection. Please allow up 5 business days for this, though usually we complete inspections within 24-hours.
Once your refund is approved, credit will go to your bank usually within (3) three business days, though it may take your bank up to (5) five business days to post the funds to your account.
If a package or item delivered to you arrives damaged, please refuse the shipment call us immediately at (800) 337-5184 or email [email protected] Claims for damaged or missing items must be reported immediately or within 24-hours of receipt of your order to [email protected]
Non-Returnable Items Include…
- Any jewelry which has been sized, engraved, set, or otherwise altered from original condition, either pre-sale or after sale, or per customer request
- Jewelry or watches altered per customer request
- Special Orders: Any item ordered that is not stock, per customer request, are final sale.
- Items marked CLEARANCE and purchased at CLEARANCE pricing
- Custom Orders
- Items that have been worn or show signs of wear, or damage
- Any item returned incomplete (Must include all certificates, warranties, paperwork, watch links, parts, boxes, etc.) may be refused a refund or subject to a minimum 25% re-stocking fee.
All special orders require full payment of the total order. Special orders cancelled within 3 hours of placing the order are eligible for a 100% deposit refund. Because we process your special order in priority preference, there are no returns or cancellations on special orders after 3 hours.
Holidays and Heavy Selling Periods
Holiday times and heavy volume selling periods may affect normal processing times. Please email us at any time to check status of your return to [email protected]
Cancel or Change your Order
Please call us at (800) 337-5184 immediately or email us at [email protected] to change or cancel your order. Though we are not always able to alter an order placed online, we will do our best. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has shipped, please contact us using the instructions above to set up a merchandise return once you have received the shipment.
Comparison Purchasing Policy
In order to offer our client’s the best pricing, we do not allow comparison purchasing. Comparison purchasing is defined as the act of purchasing two or more of the same or similar item and only keeping one. If you are unsure of your selection or have questions about making a purchase, please visit our store or call (800) 337-5184 to allow one of our experienced team members to assist you.